1.1. The provider is Jindřich Kantor, Company ID (IČO): 62892258, VAT ID (DIČ): CZ6609190324, with its registered office at Slunečnicová 2978/9, Záběhlice, 106 00 Praha 10, entered in the Trade Register kept by the Municipal Authority of Prague 10 (Úřad městské části Praha 10); he does business under the name Skydive Kantor. The provider's premises are Mladá Boleslav – Bezděčín airfield and Na Pěkné vyhlídce 4, 162 00 Praha 6. The contact telephone number is +420 603 456 227 and the contact e-mail is info@padaky.cz.
1.2. These General Terms and Conditions govern the contractual relationships and define the rights and obligations between the provider and the orderer, or the customer, i.e. the third party for whose benefit the service is ordered or who uses the service. All such contractual relationships are governed by the generally binding legal regulations of the Czech Republic and by these General Terms and Conditions.
1.3. The orderer may also be an entrepreneur who uses the services for the purpose of their own business with these services.
1.4. By sending the order (i.e. the proposal of the contract) the orderer confirms that they have read these General Terms and Conditions and that they unreservedly and fully agree with them. These General Terms and Conditions are displayed on the website skydive-kantor.com.
1.5. Relationships not governed by these General Terms and Conditions are governed by the Civil Code (Act No. 89/2012 Coll., as amended) and the Consumer Protection Act (Act No. 634/1992 Coll., as amended).
2. Definition of terms
2.1. The provider – is the entity which, when concluding and performing the contract, acts within its business or other entrepreneurial activity; it is an entrepreneur who provides services directly or through other entrepreneurs.
2.2. The orderer – is a natural or legal person who orders a service, a voucher or goods from the provider. The orderer may be a consumer under point 2.7. as well as an entrepreneur under point 1.3.; this determines which provisions of these General Terms and Conditions and of the legal regulations apply to them.
2.3. The recipient of the service – is the third party for whose benefit the contract was concluded and who has expressed consent to it, or a third party to whom the recipient of the service has assigned their rights and obligations under the contract. If the orderer has ordered the service for themselves, the orderer themselves has the rights and obligations of the recipient of the service under these General Terms and Conditions.
2.4. The customer – is the orderer of the service directly, if the contract was concluded for their benefit.
2.5. Conclusion of the contract – the orderer's order is a proposal of the contract and the contract itself is concluded at the moment the service provider's binding consent to that proposal is delivered to the orderer (confirmation of the order by the service provider, where confirmation means consent in writing, orally or by telephone); from that moment mutual rights and obligations arise between the provider and the orderer; if the contract is concluded for the benefit of a third party, that party becomes entitled only at the moment it expresses consent to the contract; until the third party expresses consent, the contract has effects only between the contracting parties which concluded it – until then the right to performance belongs to the contracting party which reserved the performance for the benefit of the third party (the same applies if the third party refused consent). Consent of the recipient of the services to these General Terms and Conditions means the consent sent together with the request for a booking of a particular date of provision of the service, or when ordering a voucher for services.
2.6. Consumer contract – a contract for work, a contract of sale or any other contract where the provider acts on one side and the orderer on the other.
2.7. The consumer – is any individual who, outside the scope of their entrepreneurial activity or outside the scope of the independent exercise of their profession, concludes a contract with the provider or otherwise deals with them (Section 419 of the Civil Code). If the orderer is a consumer, the provisions of the Civil Code on consumer contracts (Section 1810 et seq.) and Act No. 634/1992 Coll., on consumer protection, as amended, apply alongside these General Terms and Conditions; no regard is paid to a provision of these terms which deviates from them to the detriment of the consumer (Section 1812(2) of the Civil Code). If the orderer is an entrepreneur under point 1.3., the provisions on the consumer do not apply to them.
3. Protection of personal data
3.1. The personal data of the orderer, or of the recipient of these services, needed for communication with these persons, will be used exclusively for the purposes of performing the concluded contract, including the booking of services (activities) or changes to it.
3.2. The personal data of customers are kept in accordance with the generally binding legal regulations of the Czech Republic, in particular with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (GDPR) and with Act No. 110/2019 Coll., on personal data processing. All data obtained from customers are used exclusively for the internal needs of the service provider and are not provided to third parties. The exception are external suppliers of services, to whom the personal data of customers are passed on to the extent necessary for the performance of the contract. The personal data of customers are fully secured against misuse. The data are stored securely and are not shared with third-party applications beyond the exception stated in this point.
3.3. Consent to these General Terms and Conditions is not consent to receiving commercial communications. To a customer who has provided the provider with their electronic contact details in connection with an order of a service, the provider may send commercial communications concerning its own similar services under Section 7(3) of Act No. 480/2004 Coll., on certain information society services; the customer has the option of refusing to receive them simply and free of charge, both when ordering and in each individual message. Other commercial communications are sent by the provider only on the basis of prior consent under Section 7(2) of the same Act, which may be withdrawn at any time.
3.4. All materials and information on the pages of the service provider are the exclusive intellectual property of this company or of the persons cooperating with it. These materials and information must not be used or modified in any way without the consent of the service provider.
3.5. The website of the service provider may contain links to other websites of third parties; the service provider is not responsible for the content of such websites or for the services offered on them.
3.6. Information on the processing of personal data is published by the provider on the page GDPR — personal data protection. The data subject has the right of access to their personal data, to their correction or erasure, to the restriction of processing, to data portability and to object to processing (Articles 15 to 22 of the GDPR); they exercise these with the provider using the contact details under point 1.1. Supervision over personal data protection is carried out by the Office for Personal Data Protection (Úřad pro ochranu osobních údajů).
4. Subject of the contract
4.1. Subject of the contractual relationship
4.1.1. The subject of the contractual relationship is the service provider's obligation to arrange the delivery of the services described in the contract (i.e. in the order and its confirmation) and the orderer's obligation to pay the provider the agreed price for the provision of these services and to use the services under the stipulated conditions.
4.1.2. The orderer may order a service, vouchers for services or goods from the current offer of the service provider listed on the provider's website skydive-kantor.com.
4.1.3. The orderer may order a particular service which the recipient of the services may use at the price valid at the time of the booking of that particular service.
4.2. The order
4.2.1. An order of services, vouchers or goods can be placed through the service provider's website, by telephone or in person (at the service provider's premises, i.e. Mladá Boleslav – Bezděčín airfield or Praha 6, Na Pěkné vyhlídce 4).
4.2.2. The order constitutes the orderer's proposal to conclude a contract whose subject will be the provision of the service stated in the order, under the conditions stated in it and in these General Terms and Conditions.
4.2.3. The billing address means the address of the orderer, i.e. of the person who will pay for the ordered service, voucher or goods.
4.2.4. The delivery address means the address stated in the order.
4.3. Vouchers and goods
4.3.1. The provider sends the voucher by e-mail to the address stated in the order. Goods are delivered to the orderer, or to the third party for whose benefit the contract is agreed, to the address indicated by the orderer in the order form or during the telephone order.
4.3.2. Handling of the order by the provider means, in the case of a voucher, sending it by e-mail; in the case of goods, handing the item over to the carrier, provided that a confirmation of this handover is made.
5. Price and payment conditions
5.1. The price of the services provided
5.1.1. The price of the services offered is always stated on the service provider's website. The price of the service under the particular concluded contract is always stated in the order of the service and is always stated including the applicable rate of VAT.
5.1.2. The price may be paid by the orderer by bank transfer, by postal order, in cash, by invoice, by payment card or through orders via Benefit plus.
5.1.2.1. In the case of payment by bank transfer or by postal order, the payment must be made with the correct variable symbol and in such a way that the amount is demonstrably credited to the provider's account by the day the service is carried out. Otherwise the provider may require the service carried out to be paid for on the spot.
5.1.2.2. Payment in cash may be made in Czech crowns or in euros (converted at the exchange rate of the given day).
5.1.2.3. In the case of payment by invoice, the billing details must be provided.
5.1.2.4. No fee is charged for payment by payment card.
5.1.2.5. In the case of payment via Benefit plus, an order must be placed with that company in advance.
5.1.3. The voucher is sent by e-mail; the provider sends nothing cash on delivery.
5.1.4. The costs of the means of distance communication do not differ from the basic rate; the provider charges no fee for an order or for the booking of a date. The deposit under point 5.5.7. is not a fee — it is credited in full against the price of the ordered service.
5.2. The price of delivery
5.2.1. The voucher is sent by e-mail and no charge is made for sending it.
5.2.2. If goods are sent, postage is paid according to the price list of Česká pošta; packaging is 0 CZK.
5.3. Special-offer discounts
5.3.1. Special-offer discounts on services cannot be combined and/or added together with other discounts offered by the provider.
5.4. Performance of the ordered services
5.4.1. The period for which the service provider's obligation to deliver the service lasts is stated directly on the voucher and its length is 12 months from the date of conclusion of the contract (i.e. the confirmation of the order by the service provider).
5.4.2. Even after the expiry of the validity of a voucher issued by the provider, the voucher can be extended on the basis of a written request, but by no more than 1 calendar year, for a fee of 1,000 CZK.
5.5. Booking
5.5.1. The booking of a date for the use of a particular service must be agreed with the service provider sufficiently in advance. The provider has the right to refuse a booking only in the event that the requested date is fully booked.
5.5.2. Bookings are made by telephone or by e-mail. In the case of a booking by e-mail, the booking is considered confirmed only if it is confirmed by a reply e-mail.
5.5.3. The recipient of the service is entitled to cancel the booking of the service no later than 48 hours before the agreed date of provision.
5.5.4. If the booking is cancelled later than within the stated time limit, or if the recipient of the service does not turn up at all, the recipient of the service may request a new booking within the period under point 5.4.1. The recipient of the service is at the same time obliged to pay the service provider the costs which the provider demonstrably incurred in connection with the original booking, up to a maximum of the price of the ordered service. The provider invoices those costs to the recipient of the service and the recipient pays them within 14 days of delivery of the invoice.
5.5.5. If, however, the booking is cancelled for reasons of force majeure (unfavourable weather, failure of technical equipment), the recipient of the service is entitled to arrange a new date within the validity of the voucher, or, if a date within the period of validity of the voucher is not possible, the earliest possible date, but is not entitled to compensation for damage incurred in connection with the cancellation of the booking. This does not affect point 6.1.
5.5.6. For the avoidance of doubt, the service provider expressly declares that the contractual conditions of the contract concluded between the service provider and the recipient of the services do not include an obligation of the service provider to exchange a gift voucher for consideration in the form of money.
5.5.7. The booking of a date for a tandem skydive and for the Trial Flight is subject to payment of a deposit of 1,000 CZK for each person for whom the date is booked; the booking becomes valid at the moment the deposit is paid. The customer pays the deposit without delay after the booking has been agreed and the provider credits it in full against the price of the ordered service. No deposit is paid where the service is paid for with a gift voucher, and no deposit is paid for parachute training. If the customer cancels the booking within the time limit under point 5.5.3., the provider returns the deposit in full. If the booking is cancelled later or the customer does not turn up for the provision of the service, the deposit is forfeited. A booking gives rise to costs on the part of the provider which exceed the amount of the deposit. A forfeited deposit is credited against the costs under point 5.5.4.
6. Rights and obligations of the contracting parties
6.1. The recipient of the service is obliged to assess for themselves whether they are medically and physically fit to complete the selected service safely. Information about any restrictions which may apply to some of the activities offered (e.g. age, medical and physical fitness, or the requirement of a medical examination) is stated in the provider's offer with each such service. The recipient of the service uses the selected service at their own responsibility. This does not affect the obligations of the provider under point 6.6. or its duty to compensate for injury: no regard is paid to an agreement which excludes or limits in advance the right of the consumer as the weaker party to compensation for injury (Section 2898 of the Civil Code).
6.2. The recipient of the service is obliged to arrive at the place of provision of the service on the agreed date.
6.3. If a voucher has been issued, the recipient of the service is obliged to arrive at the place of provision of the service with that voucher; its electronic form is sufficient, for example in an e-mail or on a telephone. If the recipient does not present the voucher before the service is provided, the booking will be considered cancelled by the recipient of the service with the consequences stated in point 5.5.4. of these General Terms and Conditions. If the service was ordered directly without a voucher, no voucher is presented.
6.4. If the recipient of the services pays the price with vouchers issued by third parties, they are obliged to hand this voucher (these vouchers) over to the authorised person of the service provider at the place of provision of the service, before the provision of the service begins. If they fail to do so, the service provider has the right to refuse to provide the service. If the service is provided nevertheless, the recipient of the service is obliged to deliver the voucher to the service provider's registered office within 14 calendar days at the latest, or to pay the price of the service within 14 calendar days at the latest (the service provider will issue the recipient an invoice for the price paid).
6.5. The orderer is obliged to arrange for the accompaniment and supervision of an adult if the recipient of the service is a person under 15 years of age, or to arrange the consent of the legal guardian for the participation of a person under 18 years of age if they are unaccompanied by the guardian.
6.6. The service provider undertakes to arrange, at the place of provision of the service, a responsible person who will train the recipient of the service and acquaint them with all the obligations and conditions by which they must abide for the duration of the service.
6.7. The recipient of the service is liable for damage caused to the service provider by breaching the instructions of the responsible person with which they were acquainted before the provision of the service or by means of the voucher.
7. Withdrawal from the contractual relationship – cancellation
7.1. The service provider is entitled to withdraw from the contract immediately in the following cases:
7.1.1. In the event of the cancellation of the provision of the requested service by subcontractors. In such a case the recipient of the service is entitled to the return of the price paid. The service provider is obliged to inform the recipient of the services of the cancellation of the services without delay as soon as the provider learns of the cancellation. In these cases the contracting parties are entitled to agree on the provision of a replacement service of the value of the originally agreed services.
7.2. The orderer has the right to withdraw from the contract immediately in the following cases:
7.2.1. An orderer who is a consumer has the right to withdraw from a contract concluded by means of distance communication (internet, e-mail, telephone) within 14 days of the day the contract was concluded, without giving a reason and without any penalty (Section 1829(1) of the Civil Code). The consumer may withdraw by any unambiguous declaration, including by e-mail to the address under point 1.1.; the time limit is met if the withdrawal is sent on its last day at the latest. The consumer does not have this right in the case of the contracts listed in Section 1837 of the Civil Code: in the case of a tandem skydive, training, a flight or the rental of a canopy agreed for a particular date, this is Section 1837(j), i.e. a contract for the use of leisure time which is to be performed under the contract on a specific date or during a specific period. If the service was provided at the consumer's express request before the end of the withdrawal period, the consumer pays a proportionate part of the price for the performance provided up to the time of withdrawal (Section 1834 of the Civil Code).
7.2.2. The orderer has the right to withdraw from the contract without giving a reason within 60 calendar days from the day the contract was concluded, provided that they pay the provider a severance payment of 1,000 CZK (cancellation fee). This provision concerns valid vouchers exclusively (it does not concern the provision of Article 5.4.2).
7.2.3. The provider will return the amount reduced by the cancellation fee to the account number sent by the customer. The request for the cancellation of a voucher is sent by e-mail to the address under point 1.1. or in writing to the provider's registered office. The request must contain the number of the voucher, the customer's name, telephone contact and account number. The amount will be sent only on the basis of the orderer's consent. The procedure under this point applies to withdrawal against the severance payment under point 7.2.2.; withdrawal under point 7.2.1. may be made by the consumer by any unequivocal statement under point 7.2.1.
7.2.4. If the orderer withdraws from the contract under point 7.2.1., the provider will return to them all the funds it received from them on the basis of the contract without undue delay, no later than within 14 days of the withdrawal, and in the same manner in which it received them; in another manner only if the orderer agrees and no further costs arise for them (Section 1832 of the Civil Code).
8. Complaints
8.1. The service provider is obliged to arrange for the recipient of the services the provision of the services in accordance with the concluded contract, these General Terms and Conditions and the generally binding legal regulations.
8.2. If the service provider does not fulfil its obligations arising from the contract properly and on time, the recipient of the service is obliged to complain about the defects of the service provided to the provider without undue delay, but no later than within 14 calendar days from the end of the provision of the service. In the event that the provision of the service did not take place at all, the recipient of the service is obliged to complain about the defects of the service provided to the provider without undue delay, but no later than within 3 months running from the first day on which the service was to have been provided (on which its provision was to have begun). The time limits under this point do not restrict the consumer's statutory rights from defective performance; the consumer may exercise those within the statutory period (point 2.7.).
8.3. The recipient of the service is obliged to make the complaint in written form (where, for the purposes of contracts concluded between the service provider and the recipients of the services, written form also means e-mail form) and is obliged to state in it the number of the voucher (if one was issued) and to describe the defects of the service provided.
8.4. The service provider will deal with the complaint without undue delay. If the orderer is a consumer, the provider will decide on the complaint immediately, in complex cases within three working days, and will settle the complaint including the removal of the defect no later than within 30 days of its submission, unless a longer period is agreed with the consumer (Section 19(3) of Act No. 634/1992 Coll.). The provider will issue the consumer a written confirmation of the receipt of the complaint and of its settlement. In the event that the complaint is rejected, the service provider will issue the customer a written statement of reasons (where, for the purposes of the complaints procedure, written form also means e-mail form).
8.5. In the event that the recipient of the services duly makes a justified complaint, they have the right to have the defects of the service provided remedied and, if that is not possible, they have the right to a reasonable discount from the price, or they may withdraw from the contract. If the conditions for withdrawal from the contract for reasons on the part of the service provider are given, the recipient of the services has the right to the return of the price paid for the service.
9. Out-of-court resolution of consumer disputes and supervision
9.1. The body competent for the out-of-court resolution of a consumer dispute arising from a contract between the provider and a consumer is the Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered office at Štěpánská 567/15, 120 00 Praha 2, website www.coi.cz; details of the out-of-court resolution of disputes are available at adr.coi.cz. The consumer may turn to it if the dispute could not be resolved directly with the provider.
9.2. Supervision over compliance with the obligations under Act No. 634/1992 Coll., on consumer protection, is carried out to the defined extent by the Czech Trade Inspection Authority. Trade licence inspection is carried out within its competence by the relevant trade licensing office; the provider is registered with the Municipal Authority of Prague 10. Supervision over personal data protection is carried out by the Office for Personal Data Protection.
10. Final provisions
10.1. The governing law is the law of the Czech Republic. If the contractual relationship contains an international element, the orderer who is a consumer acknowledges that the service is supplied exclusively in a country other than the country of their habitual residence — the tandem skydive, the training and the flight all take place at Mladá Boleslav airfield in the Czech Republic. Under Article 6(4)(a) of Regulation (EC) No 593/2008 (Rome I), Article 6(1) and (2) of that Regulation therefore do not apply to such a contract.
10.2. These General Terms and Conditions are drawn up in Czech. The English, German and Korean versions are a translation for information; the Czech wording is the decisive one.
10.3. This wording of the General Terms and Conditions is effective from 9 October 2026. The provider may amend or supplement it; the wording effective on the day the order is sent applies to the contractual relationship. This does not affect the rights and obligations that arose during the effect of the previous wording.
10.4. The provider will provide the orderer with the wording of these General Terms and Conditions in text form upon request.
10.5. The contracting parties will first attempt to resolve any dispute by agreement; a consumer may in addition use the out-of-court resolution under point 9.1. If the orderer is a consumer, the court for a possible dispute cannot be agreed in advance — these terms therefore contain no choice of court for a consumer and jurisdiction follows the law. In a dispute with an international element this means that the consumer may sue the provider either in a court in the Czech Republic or in a court of their own domicile, while the provider may sue the consumer only in a court of the consumer's domicile (Articles 18 and 19 of Regulation (EU) No 1215/2012).
10.6. If the orderer is an entrepreneur and the relationship arises from the business activity of the contracting parties, the parties agree that the court with local jurisdiction over disputes arising from these General Terms and Conditions and from the contracts concluded under them is the District Court for Prague 10 (Obvodní soud pro Prahu 10) and, in matters decided at first instance by regional courts, the Municipal Court in Prague (Městský soud v Praze), unless the law provides for exclusive jurisdiction (Section 89a of the Code of Civil Procedure; if the orderer has its seat in another state, Article 25 of Regulation (EU) No 1215/2012).